Cancellation, refunds & returns
Delta Roe is one person holding one room. When a session is booked, that hour belongs to you — and to no one else.
Last updated August 4, 2026. These terms apply to sessions booked through Delta Roe, whether booked online, by phone, or in the studio.
Sessions & appointments
Rescheduling is always free with 24 hours’ notice — and rescheduling is genuinely preferred to cancelling. The week you feel too busy for your session is usually the week you need it most.
- More than 24 hours’ notice: reschedule or cancel at no charge.
- Less than 24 hours’ notice: 50% of the session price.
- No-show (no arrival and no contact): 100% of the session price.
- Arriving late: your session still ends at its scheduled time, so the room stays calm for whoever comes next. Arriving more than 15 minutes late may mean the session cannot go ahead, and is treated as a late cancellation.
Life is not tidy, and this policy is not a trap. Genuine emergencies, sudden illness, and family crises are handled by a human being, not a rule. Call (916) 206-1752 and talk to Tamika.
Refunds
Payments for sessions, packages and programs are refunded as studio credit rather than money back. Credit never expires, and it can be used for any service, membership or gift card.
- Unused packages and series convert to credit for the value of the sessions you have not yet taken.
- A session you are unhappy with: tell Tamika within 7 days. Something will be made right — usually a complimentary session, because the goal is that the work lands, not that a transaction closes.
- If the studio cancels for any reason, you receive a full refund to your original payment method, or credit if you prefer — your choice, not ours.
Memberships
Memberships renew automatically each month until you cancel. You may cancel at any time, with no fee and no notice period. If you joined online, you can cancel online just as easily — you will never be asked to phone in to leave.
- Cancelling stops the next payment. The month already paid for stays yours to use in full.
- Part-months are not refunded in cash, but unused member sessions become studio credit.
- Member benefits end when the paid month ends.
Gift cards
- Gift cards never expire and carry no fees of any kind. California law does not permit either.
- Gift cards are not refundable and cannot be exchanged for cash.
- If a gift card balance falls below $15, you may ask for the remaining balance in cash, as California law provides.
- Sessions paid for with a gift card follow the same cancellation terms as any other booking.
The Apothecary — products
You have 30 days from the day your order arrives to request a return. Items need to come back unused, in their original packaging, and in resalable condition.
- Return shipping is yours to cover. We don't provide prepaid return labels, and original shipping charges aren't refunded. A tracked service is recommended, as we can only refund items that reach us.
- Opened soap can't be returned for hygiene reasons. Unopened bars are returnable as normal.
- Damaged or wrong items: email a photo within 7 days of delivery and we will replace the item or refund you in full, including shipping, with nothing to pay to send it back. This applies to opened soap too.
- To start a return, email Info@deltaroe.com with your order number. We'll confirm the return address before you ship anything.
- Refunds go back to your original payment method within 5–10 business days of the return arriving.
- Digital items are non-refundable once the download has been accessed.
How to cancel, reschedule or ask
Use the link in your booking confirmation, call (916) 206-1752, or email Info@deltaroe.com. The studio is open Tuesday – Saturday 11:00 am – 9:00 pm, Sunday – Monday Closed.
Reiki, sound healing and coaching are complementary wellness practices and are not a substitute for medical or mental-health care. Nothing in this policy affects your rights under California law.